Is the big platform integrated or oppressed!?
UP ChinaTravel
2024-08-06 01:57:57
0Times

Share your personal experience with everyone. Today's main targets areCtrip (is the owner of this platform.)

This year, 5/1 of domestic tourists hit 230 million, which is also a small peak after the epidemic.

Of course, air tickets, train tickets, and hotels are hard to find, otherwise the prices are exorbitant, but it still cannot resist everyone's interest in traveling. However, in order to reduce the inconvenience of travel, I also arranged "Express Airport Security" when purchasing the air tickets, that's right!! isCtripThe main "fast security inspection channel" is also a straw that breaks the good mood during the holiday.

On the way back from May 5, although a rapid security check has been arranged, the crowd is crowded, and arrangements are also made to arrive at the airport early to avoid emergencies; when arriving at the airport, you can quickly search for where Ctrip's rapid security check will go. At this time, unhappy things happen!!

1. The rapid security check channel and the late-arriving passenger channel are separate blocks. After all, late-arriving passengers are very anxious, so of course they choose to queue up when there are fewer people.

As a result, the number of people in line at the rapid security inspection channel is more than that at ordinary channels.

2. There was no one on site to verify the users of the fast channel, which was basically a sham.

At the moment, I was stunned, so I stopped using the quick security check service!! Afterwards, I called Ctrip customer service and the answer was this:

1. Because of the large number of people, the airport has the right to freely dispatch, so there is no way to do this!!

2. If suppliers have problems, they will report back to the business department

3. We can refund you the express security check (I don't use it in the first place, the APP itself can refund it itself)

Now I was confused, it turned outCtripThe things you sell can simply be pushed to Ctrip's partners. They feel that there are no problems with their own platform. Consumers encounter them, and consumers accept them themselves. Of course, I can't accept such an answer. After constantly expressing the hope that they can give a clear explanation, the person who claimed to be the customer service supervisor told me directly: The situation is the same as the customer service answer I gave before, and then Ctrip will compensate you for a 100 yuan gift card. It depends on you whether you accept it or not;Of course I chose not to accept it, and then... Then... The brutality of the big platform appears, and you can directly close the case!! Close the case ~~~~~~~~ Please make one, I have many customers!!

Many people will ask, already that they have given you money, what are you still struggling with!? Many people will even happily accept it, hoping to earn an extra 100 yuan, but the problem is that a quick security check sells for 48 yuan. How many consumers have suffered a loss!!

? The definition of rapid security check, as the name suggests, means hoping to be faster than normal, but slower than normal

? Ask the customer service again when I can use fast security check,The answer from the customer service is: Both can be used, but it does not rule out that such situations will still be sent in the future.

Life!!! I was so angry!!!

? I asked again:thatI can write down this kind of experience on the platform, so that those who want to use it later can have a reference!! What a big platform:

Sorry, our own products do not have a review function!! We all know that Ctrip likes us to comment on their partner institutions, but its own products

But I can't give a comment!! The arrogance of the big platform is beyond doubt!!

Then I am sure that the complaint is still fruitless, but I write this experience today just to tell everyone that the convenience of information integration has become a deep-rooted part of life in China. However, just because such data integration is often accompanied by the commonly known "big data familiarity", convenience has become the basis for exploitation by large platform vendors. Everyone can't avoid starting to use such services, but unreasonable things still need everyone to speak out and change!!

I have the opportunity to discuss with you how many unreasonable links there are in the cooperation model!!!

The first travel article was dedicated to the review!!

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